Flavourfy Digital Privacy Notice
We respect your privacy and understand that privacy is important to you and that you care about how information about you is used, so this privacy notice sets out details about what data we collect and how we use it.
Visitors to our website
Where we collect personal data via our website, we will be upfront about it and it will be obvious to you that you’re providing personal data and how we will be using it.
When someone visits our website we make use of the Google Analytics service to collect standard information about visitors to the sites and their behaviour (e.g. what pages they viewed). The data provided by Google Analytics is anonymised and in no way enables us to identify individual visitors, however, Google Analytics will place a cookie on your device to enable the service. For more information about how Google Analytics cookies work on websites visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
If you fill out one of our website forms a notification email is sent to the relevant team within our company. No copy of the data you submit is stored anywhere. As our site uses SSL (https) the data you submit using the contact form will be encrypted once your press the “Submit” button.
Our website is hosted with an EU based hosting provider. This means that any data we store about you, as a member/user of our site, is stored on servers hosted within the EU, where EU standards of data protection and privacy apply.
People who receive our newsletters
If you have subscribed for our updates email, your name and email address will be stored within our email package. You will have the option to unsubscribe from the email list at any time, either by contacting us or using the unsubscribe link at the bottom of the emails we send.
Our mailing list provider is not based in the EU and therefore your subscription details will not be stored or processed within the EU, however, we have confirmed that they apply EU standards of data protection and have demonstrated they meet the adequacy tests required by European law.
People who contact us by email
If you email us, your email will be stored via our email provider’s platform (1&1) and are accessible on our computers via our email client which uses a local copy of the emails (as well as them being available via the 1&1 web application). Access to them is protected via device and email-service passwords.
If your email relates to a sales opportunity we will possibly store your details in our CRM. Our CRM provider is not based in the EU and therefore your subscription details will not be stored or processed within the EU, however, we have confirmed that they apply EU standards of data protection and have demonstrated they meet the adequacy tests required by European law.
People who contact us by phone
If you phone us and your call relates to a sales opportunity we will possibly store your details in our CRM. Our CRM provider is not based in the EU and therefore your subscription details will not be stored or processed within the EU, however, we have confirmed that they apply EU standards of data protection and have demonstrated they meet the adequacy tests required by European law.
Our use of social media
We run a number of social media channels, but do not collect or process any information outside those channels.
Unless stated elsewhere in this document or in our terms of services we only store the data necessary to provide the services we provide to you. We will keep this data for as long as it is lawful for us to do so (this may be for as long as you are a customer or because of a legal obligation to retain the information, whichever is the longest).
Third party processors
We use a number of third-party cloud-based services for the purposes of effectively running our business and providing our services to you. We also use a number of third-party organisations to support our business.
In all cases where we are using a third-party service or company, we will only provide the minimal amount of information for the purposes of delivering the service to us and to meet our requirements.
We always carry out due diligence against all our third-party suppliers for the purposes of ensuring their compliance with data protection, maintaining adequate security of your data and ensuring they apply adequate data protection principles to the processing of the data we supply.
Under current data protection legislation in the UK, you have rights as an individual which you can exercise in relation to the data we store and process about you. You can find more information about your rights on the Information Commissioner’s website: https://ico.org.uk/for-the-public/
If you want to make a compliant about the way we are processing your data, you can contact us, using the contact details below. You also have the right to complain to the Information Commissioner’s Office: https://ico.org.uk/concerns/
How to withdraw consent and object to processing
Where we are processing your data and needed to ask your permission to do so, you are able to withdraw your consent at any time. If you wish to stop receiving our marketing emails you can do so, by clicking on the “unsubscribe” link at the bottom or the email. Otherwise, you can contact us, using the contact details below.
If you wish to raise concerns about the way we are processing your data or would like to raise an objection, then please contact us, using the details below, with your concerns.
Keeping your data up to date
It is important that any of your data that we process is kept up to date. We will from time to time ask you to verify your contact details but if you wish to update any information we hold about you, please contact us using the contact details below.
Erasure of your data (the “right to be forgotten”)
Under some circumstances you may request us to delete your data from our systems. Where this is possible (e.g. we don’t have any legal purpose for continuing to process your data) we will erase it from our systems.
If you wish to exercise your right to be forgotten, please contact us via the contact details below.
Your right to portability allows you to request a machine-readable format of the data you supplied to us and associated service logs (where we store them). Please contact us, using the contact details below, if you wish to receive a CSV export of your data.
Access to your data
You have the right to ask us about what data we hold about you, how we process it and provide you with a copy of the information, free of charge and within one month of your request.
To make a request for any personal information we hold and process about you, we would prefer it if you could put it in writing or in an email to the addresses below. We will need to verify your identity before providing the information and where necessary may contact you further to ensure we understand what data you are requesting.
Disclosure of information
We do not share any personal data with any third parties unless it is lawful for us to do so, if required by law to do so or if you provide us with permission to do so.
For more information about your data rights and privacy or data protection in general visit the Information Commissioner’s Office website: https://ico.org.uk
How to contact us
If you have any questions about how we collect and use your information not covered in this privacy notice, or if you wish to speak to someone about our approach to data protection and privacy, please contact: Mark Gracey via firstname.lastname@example.org
Changes to our privacy notice
We may change or update elements of this privacy notice from time to time or as required by law. The most current version of our privacy notice is available on our website at https://flavourfydigital.co.uk/privacy-policy/