customer service contact points

The internet is changing the face of customer service

I’m kicking myself. There was a cold caller at my door this afternoon looking to offer me free wall insulation. I’m kicking myself because I didn’t catch which business the chap was representing because I wanted to complain about his rude and abrupt nature when I said I wasn’t interested. You see, apart from looking rather disheveled he had the same bad attitude a lot of cold callers have – they just can’t believe you’re […]